23 comments to “How to fix Office 365, Office 2016 or Office 2019 “Activation” or “Unlicensed Product” Problems”. (900) and we keep getting unlicensed product errors in Windows 10 Enterprise. Wine for mac powerbook g4. I do not understand why we would have to reinstall the whole product, or purchase another license. It was working yesterday. • Main Articles • • • Mymtech • • • Software • • • Telephones • • • • • • • • • • • Wireless • • • • • • • • • • Authentication • • • • Maintenance • • Email • • • • • • • • • • • • • • • • • • • • Moodle General • • • • Moodle Instructor • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Moodle Student • • • • • • • • • • • • Security • • • Suggestions • • • • Course Evaluations • • • • • Policies • • • • • • • Distributed Computer Support • • • • • Tools • • • • • • • • • • • • Definitions •. Installing Office (PC and Mac) PC • Log in to your • Click 'Office 365' in the upper left corner of the screen. • Click 'Install Office apps' and select 'Office 2016'. • If you receive an 'Administrative privileges required' error when installing a Windows version, find the Office 365 installer file you downloaded (usually in your Downloads folder), right click the file and choose 'Run as Administrator.' ** If prompted to sign in, choose the option to 'sign in using my school or work account.' ![]() Table of Contents • • • • • • • • • • • • • Introduction You have installed Office 365 on your local machine and are excited to start working with it. And than your euphoria disappears due to the fact that you cannot activate your product. You may see one or more of the following errors. 'Microsoft Office can't find your license for this application. A repair attempt was unsuccessful or was cancelled. Microsoft Office will now exit.' Or the following error: 'Sorry, we can't connect to your account. Please try again later'. In the application event log, you find one or more errors with source Microsoft Office 16 and event ID 2011. The main message in the details states Office Subscription licensing exception. In case you build your master image using Citrix App Layering, make sure to check the following log files: • C: Windows Setup Scripts ActivateOffice_log.txt • C: Windows Setup Scripts kmsdir kmssetup.log The remainder of this article shows you why these issues occur and how to solve Office 365 activation issues. What causes Office 365 activation issues? There are many possible causes for Office 365 activation errors, for example: • Office 365 was not installed on a clean machine; an older version of Microsoft Office was installed previously. • There is an issue connecting to the Internet, the Microsoft Office 365 portal () or the ADFS server ( sts.yourdomain.com) in your LAN or DMZ. • The user you are trying to sign-in with does not have a valid Office 365 subscription assigned. These are but a few possible causes. In the following paragraph I outline a number of possible solutions which will hopefully solve your issue. Solutions for Office 365 activation issues On the Internet you find many articles, blogs and forum entries dealing with Office 365 activation issues, but unfortunately the information is not consolidated. You need to wade through multiple sources of information to finally get a solution to your problem. And that is exactly where this article comes in. Here you find a comprehensive overview of all possible solutions on one page (including referrals to the original sources). In case I find other ways how to deal with the office activation problem in the future, I will update this article accordingly. Office portal: assign a valid Office 365 subscription The user account for which you want to activate Office 365 requires a valid Office 365 subscription. • Open a browser and go to the Office 365 portal (). • Logon as a (global) administrator. • Open the administrator portal and on the right side select the user with the activation issues.
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